Bookings made by credit card or debit card no longer incur a fee. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Any corrections made outside of the policy will be subject to ADM as part of the audit process. You have your 6-digit alphanumeric booking reference starting with A to G (e.g. There's no need to contact us right now. Requirements to enter the United States by air from 12 June 2022: US citizens and legal permanent residents. Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. If you do need a test you can find details ofrecommended Covid-19 test providers here. A parent or other legal guardian may attest on behalf of a passenger aged 2 to 17 years. national lockdowns, Waived if all travel is completed by 31 May 21, 01 Jun 21until 31 Dec 22: You'll need your booking number so the Virgin Atlantic . Bookings made by credit card or debit card no longer incur a fee. ***For one-way trips, apply 50% of the respective amounts. Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. Its important that you make any changes before the date you were originally due to travel. (a)Unless either we agree or applicable laws require us to do otherwise, we will only make a refund to the person who: (ii) has proved to us he or she is the person who paid for the ticket; and. We received this letter in late December long after the companys boss said all refunds would be paid. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. Compensation claims can not be processed at the airport. Create a new PNR. It is our intention to make sure passengers from cancelled flight get to their destination at the earliest opportunity. You must provide contact information within 72 hours of departure. Airlines must be penalised for refusing Covid refunds, says consumer However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. Terms and conditions | Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). If youd prefer a refund, we understand. If you purchased your ticket through a travel agent or another airline, youll need to apply for your refund with them directly, as we wont be able to process it for you. Covid-19 testing | Virgin Atlantic help centre Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport.
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