Firstly, of course, I would like to apologize. In the first apology, I use the adverb 'sincerely' to mean 'honestly and without pretending or lying', and I also use the word 'wait' in its noun form. Sorry to keep you waiting ? You can say apologies for the delay in professional settings to be polite. It is a formal choice that shows you are appreciative of them. Your final option is the one that is most commonly heard.. The phrase "we do not mean to be burdensome" is very close to the "sorry to bug you" phrase, yet has more of a formal feel. It is more personal, as it implies that you take responsibility. I hope you appreciate the attached file finally being ready for you. Based on the context, I would phrase things completely differently, and use other words to acknowledge the progress that has happened or is needed. But being 5 minutes late to a lunch appointment is not a big mistake, so saying "Sorry to keep you waiting" is a perfect way to apologize. They emphasize two different things, though. We are able to continue with the process now. We are able to continue with the process now. Down-voting should be reserved for incorrect answers or to answers that don't address the question - not simply ones we don't like. So I'm voting to close because it's not really about language at all. The only part that seems informal here to me is the word "bug", which I would instantly replace with "bother". Explain what happened simply. ", a real person to guide me, instead of some AI :)", The best feature of this service is that the text is edited by a human. If you didnt expect something to take as long as it did to complete on your end, took so long is a good way to show that. Opening-conversation for requesting a service over the phone. As a non-native speaker, I always have second thoughts about my expressions. You can go on to explain the reason for the request or the urgency. Generally, starting the phrase with I didnt mean shows that it was an accident. I like your sandwich approach (i.e. It is a fairly common phrase to use in business emails because it shows that you didnt mean to reply so late. I don't have the rep to downvote, but I would consider any use of "sorry" (or equivalent) followed by "but" (or equivalent) bad usage. If the email has been passed to you, but someone else originally dealt with it, you might not have a clear understanding of how long the recipient was waiting. This time, instead of sorry, apologies is used, which some people believe to be a more formal synonym. They tolerated or were inconvenienced by your actions and chose to stick it out for you. apologize [](https://eikaiwa.dmm.com/uknow/questions/43197/)sorry sorry to be late. I sincerely apologize for the long wait. Improve your English! No matter how much you try to organize your inbox, oversights happenyoure scrolling through your messages and discover you never replied to an email.
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