Hi, thanks for your reply. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. on I believe there is a maintenance mode which you can get into, which may give you more recovery options. Update: Looking at some of the advice on this site, I have tried some of the reset options. I have had a retail Youview box almost two years now and have had very little problems with it. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce Within three seconds press and hold the power button on the front of the box and hold both buttons. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. This happened to me a couple of weeks ago. Glad our loyalty colleagues were able to help. Not sure what box model you have? 17h17. 14-12-2020 p.s. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Many thanks. If you're not and you don't, it's time to go shopping. Do you have a current BT TV subscription? I've tried that about 15 times now, to no avail. By selecting Accept, you are agreeing to our cookies. The new box should be with you on Monday. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Thanks. 14-12-2020 17h07. Give it a couple minutes to get itself ready and then it should load as usual. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 17h16 It is described at. Yes everything seems to be working correctly. Using Maintenance Mode - YouView Support Hi@SiGreenwood thanks for sending over your details. However, this time, that remedy does not seem to work. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free.
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