By laying out a process by which tellers can become experts in mortgages or securities and move into more senior roles, banks can keep talented employees in the fold and groom them for success. If anyone comes to mind, would you send them my way? You should also be tapping into your existing customer base as a source for business referrals. In turn, loyal customers will talk, especially when delighted, and give you free referrals through word-of-mouth marketing to their family, friends, and even strangers online. The future of the branch is anyone's guess, but one thing is for sure: RIP teller lines. Without being specific, customers may not know who to ask or what type of person youre looking for, which makes your job harder if youre having to spend more time verifying a prospect after a referral has been submitted. Rather than ask and hope that they find the time to follow through, be more proactive in your approach by eliminating some of the heavy lifting for them by providing a fillable template. Was this a positive referral or criticism? And the referral system needs to be transactional and NOT relationship-based. NOTE: Im about to ruffle a LOT of feathers with this one. Teller Do they have access to money when they need it wherever they are in the world? Bank Investments? I used the data to calculate a Referral Performance Score for the 4 types of FIs by looking at the % that referred and the % that grew the relationship. There isn't a cap on sales incentives We hope to bring those same successes to everyone that uses our tool, which is why Im reaching out to you today. (My Answer May Surprise You), Will Financial Advisors Become Obsolete? Life Insurance Leads - Should You Buy Them? Then, consider pairing referral requests with positive customer experiences. So you want to be a bank teller : r/Banking - Reddit Referrals create highly profitable new relationships for community banks and a well-designed referral strategy is one of the cheapest forms of customer acquisition.