If the airline had cancelled the flight and you didn't initiate any cancellation, then you would be eligible for a refund (minus any fees from Cheapo). I was told on 7/12 that I would be charged a $100 cancellation fee since I was changing my arrival time on my flight within 24 hours. I would also like to mention that we are not an airline, but a travel agency, so if you had a problem with airline service that is something other than service provided by CheapOair.com. CheapoAir.com is owned by Fareportal Inc. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It's what booking flights online or over the phone is all about. Next day I found out that Etihad Air has cancelled it's (ta && ta.queueForLoad ? There are people who have unrealistic expectations even when they are dealing directly with an (ta && ta.queueForLoad ? The customer booked their flight on November 26, 2019. This will surely increase the credibility of your complaint. Cheapo Air is a consolidator of these third-party discounters, but they should be more careful about who they contract with. My sister bought a tickets to LA for her and her family at a great (false) price. He said it wasn't possible because it was beyond 24 hours. The chargeback did of course come back in the client's favor, and the amount of $4068.36 should have been credited by the financial institution to the customer. Did I make a mistake or did their software default to another date? I then said no I still need a hotel So i'd like to keep the booking for now. No, but really, can you get a refund for a plane ticket? Not sure. I would certainly be glad to look into what ever your concern maybe. At the moment, CheapOair doesnt offer free cancellations. * Fares are round trip, Fares incl. receive a refund. Our content is intended to be used for general information purposes only. I told her I didn't want a credit; I needed a refund. CheapOair is a legitimate travel company that works with more than 400 carriers, including reputable brands like American Airlines, Southwest Airlines and JetBlue. =================== In a matter of days our incoming call volumes went from an average of 30,000 per day to over 250,000. They wont tell how long youll have to wait before receiving a refund because it depends on the supplier. We have seem so many people posting on this forum over the years expecting to get money returned on non-refundable tickets because they personally couldn't fly on them (due to catching covid19/other personal reasons or simply not having the correct visa or vaccination status to be allowed into the country they have booked to go to.